Terms, Privacy & Cookies

Effective Date: 16 February 2026

This page contains (1) Terms and Conditions for the website and related services, (2) a Privacy Policy, and (3) a Cookie Policy. If you are using OneFirewall services under a separate written agreement (enterprise, on-premise, OEM/white-label, reseller, or custom contract), that agreement governs the service usage to the extent it conflicts with these terms.

1. Terms and Conditions

1.1 Scope

These Terms apply to your access to and use of the public website, content, downloadable materials, and any non-enterprise public interactions (collectively, the “Website”). Use of OneFirewall software/platform/services may also be governed by your EULA and/or a separate written agreement.

1.2 Acceptable Use

You agree not to:

  • Use the Website in a way that violates applicable law or regulation.
  • Attempt to gain unauthorized access to any systems, accounts, or networks.
  • Disrupt, overload, or impair the Website (including scanning, scraping, or automated abuse).
  • Upload or transmit malware, exploit code, or harmful content through any forms or uploads.
  • Misrepresent your identity or affiliation when contacting OneFirewall.

1.3 Intellectual Property

The Website and its content (text, graphics, logos, UI, and materials) are owned by OneFirewall Alliance LTD or its licensors and are protected by intellectual property laws. You may view and download materials for internal informational use only, unless a written permission or license states otherwise.

1.4 Third-Party Links

The Website may link to third-party websites (e.g., documentation, social media, partners). OneFirewall does not control those sites and is not responsible for their content, security, or practices. Your use of third-party sites is at your own risk.

1.5 Disclaimers

The Website is provided on an “AS IS” and “AS AVAILABLE” basis. We do not warrant that the Website will be uninterrupted, error-free, or free of harmful components. Content is provided for general information and may change without notice.

1.6 Limitation of Liability

To the maximum extent permitted by law, OneFirewall will not be liable for indirect, incidental, consequential, special, or punitive damages, or for loss of profits, revenue, data, or business interruption arising from your use of the Website.

1.7 Changes

We may update these Terms from time to time. Continued use of the Website after updates become effective constitutes acceptance.

1.8 Governing Law

These Terms are governed by the laws of England and Wales. Courts located in England and Wales will have exclusive jurisdiction, unless applicable law requires otherwise.

2. Privacy Policy

2.1 Who We Are

Controller: OneFirewall Alliance LTD
Address: 5 Greenwich View Place, London, E14 9NN, United Kingdom
Contact: support@onefirewall.com

2.2 Personal Data We Collect

Depending on how you interact with us, we may collect:

  • Contact data: name, email, organization, phone (if provided).
  • Inquiry data: message content, form submissions, support requests.
  • Technical data: IP address, device/browser info, pages viewed, approximate location (derived from IP), timestamps.
  • Cookie/consent data: your cookie preferences and consent state.

2.3 How We Use Personal Data

We use personal data to:

  • Respond to inquiries and provide requested information.
  • Operate, maintain, and secure the Website.
  • Measure usage and improve Website performance (analytics, where enabled).
  • Send service notices and administrative communications.
  • Send marketing communications where permitted by law and your preferences.
  • Comply with legal obligations and enforce our terms.

2.4 Legal Bases

We process personal data under one or more of the following bases: (a) consent (e.g., analytics/marketing cookies, opt-in marketing where required), (b) legitimate interests (e.g., website security, fraud prevention, responding to business inquiries), (c) performance of a contract (where applicable), and (d) legal obligation.

2.5 Marketing

We may use the name and email address you provide to send marketing communications where permitted by applicable law. You can opt out at any time by using the unsubscribe link (if present) or by contacting support@onefirewall.com.

2.6 Sharing and Disclosures

We may share personal data with:

  • Service providers supporting hosting, analytics, email delivery, and security operations, under contractual obligations.
  • Authorities where required to comply with law or protect rights and safety.
  • Professional advisers (legal, accounting) as necessary.

2.7 International Transfers

Personal data may be processed outside your country. Where required, we use appropriate safeguards (e.g., contractual protections) to enable transfers in compliance with applicable law.

2.8 Data Retention

We retain personal data only as long as necessary for the purposes described above, including for security, legal, and operational requirements. Retention periods may vary depending on the nature of the data and purpose of processing.

2.9 Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict or object to processing, and to data portability. You may also withdraw consent at any time where processing is based on consent. To exercise rights, contact support@onefirewall.com.

2.10 Security

We implement reasonable technical and organizational measures to protect personal data. However, no system can be guaranteed 100% secure.

2.11 Children

The Website is not intended for children. We do not knowingly collect personal data from children.

2.12 Contact

For privacy questions or requests, contact support@onefirewall.com.

3. Cookie Policy

3.1 What Cookies Are

Cookies are small text files stored on your device. They help websites function, remember preferences, and understand usage. We may also use similar technologies (local storage, pixels) that operate similarly.

3.2 Cookies We Use

  • Essential: required for basic site functionality, security, and consent management.
  • Analytics (optional): helps us understand usage and improve the Website (e.g., aggregated analytics).
  • Marketing (optional): used to measure marketing effectiveness and deliver relevant messaging, where enabled.

3.3 Managing Cookies

You can manage your cookie preferences using the Website cookie banner and preferences panel. You can also control cookies via your browser settings. Disabling some cookies may impact site functionality.

3.4 Google Analytics

If you enable Analytics cookies, the Website may use Google Analytics to collect usage statistics (e.g., pages visited, time on site). This data is used to improve performance and content. You can disable Analytics at any time in cookie preferences.

Acknowledgment: By using this Website, you acknowledge that you have read and understand these Terms, Privacy Policy, and Cookie Policy.